FAQ

Softcover
Stumpergasse 53-55
1060 Vienna, Austria

No, just this one

Monday-Saturday: 12:00-18:00 (Closed Sundays & Public Holidays)

Email:
Phone: +43 681 203 518 96
Instagram: @softcover.shop

Yes, we do take submissions of books, magazines and zines. Please write us an email with info and images. Please note, that we cannot reply to everyone, as we get many many emails everyday, but we try our best.

December 2023

Softcover was founded by Sebastian Gansrigler. Now it's run by him and a small team of usually 1 or 2 people. We are a small operation :)

On site you can pay with cash and cards. Online you can pay via PayPal, Credit card and EPS.

Shipping costs are calculated at checkout based on weight, size and destination.

We ship worldwide.

Local Pickup (Vienna): Ready within 1 hour
Austria: 3-4 business days
EU Countries: 5-10 business days
International: 15-20 business days

You will receive your invoice automatically in your order completed email.

Once your parcel leaves our store, you will receive an automated dispatch email with a tracking link from our shipping partner. Please check your spam folder.

Select "Local Pickup" at checkout to bypass shipping fees. Wait for our "Ready for Pickup" confirmation email, then collect your order at Stumpergasse 53–55 during store hours. Please bring your order number or confirmation email.

Within the EU you can return items your ordered online in their original, unread/unused condition within 14 days of delivery.

Email us at with your Order # and the item(s) you wish to return. Re-pack items in their original protective packaging.

Return shipping costs are paid by the buyer.

Once inspected and approved, refunds are issued back to your original payment method within 3-5 business days.

Tracking information can occasionally pause while packages transition between logistics hubs. If there has been no movement on your tracking link for more than 5 business days email us at with your order number so we can initiate an inquiry.

For postcards we don't provide any tracking, because the shipping costs would be too high. Please wait a few more days until your postcards arrive.

First, check with household members, building neighbors, or a nearby collection parcel shop (e.g., Post branch/GLS pick-up point). If the package is still missing after 24 hours, contact us so we can request proof of delivery from the carrier.

If your order arrives damaged, please email us. Take clear photos showing the outer box, the shipping label, and the damaged item(s). Send the photos and order number to . We will try to issue a claim with the shipping carrier.

Maybe an incorrect or incomplete delivery address was entered at checkout. Or the recipient was not home, and the package was left unclaimed at a local collection point beyond the pickup deadline (usually 7–14 days). Or delivery was refused at the destination.

Once the returned package safely arrives back at our Vienna shop, we will contact you via email. To reship: If the return was due to an incorrect address or an uncollected package, you will need to pay a re-shipping fee to cover the new postage costs. Once paid, we will update the details and dispatch it immediately. To cancel instead: We can refund the order items, minus the original shipping fees and any carrier return fees incurred. Shipping fees are non-refundable.

Books and magazines require extra care during transit. Please reuse the original packaging or a sturdy cardboard box with proper padding (bubble wrap). Products returned with bent corners, scuffs, or water damage due to improper protective packaging cannot be granted a refund.